Bill Type
Congress Name
Long Title
AN ACT AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE "PUBLIC TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES AND DISRUPTIONS
Text as filed (link)
Date filed
March 23, 2021
Scope
Legislative History
| House Bill/Resolution NO. HB09137 |
| FULL TITLE : AN ACT AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE "PUBLIC TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES AND DISRUPTIONS |
| ABSTRACT : Seeks to address the poor quality of internet and cellular connectivity services offered by TelCos/ISPs which are riddled with service outages, disruptions, and interruptions.Proposes to provide on a pro-rated basis, a refund credit or a bill adjustment to a customer who has experienced a service outage or disruption for an aggregate period of twenty-four (24) hours or more within a month.Provides that such refund credit or bill adjustment shall be granted to customers subscribing to a service on a pre-paid basis who need not take any action in order to receive a refund. |
| PRINCIPAL AUTHOR/S : SALVADOR-TAMBUNTING, JOY MYRA |
| DATE FILED : 2021-03-23 |
| SIGNIFICANCE: NATIONAL |
| ACTIONS TAKEN BY THE COMMITTEE ON RULES |
| REFERRAL TO THE COMMITTEE ON INFORMATION AND COMMUNICATIONS TECHNOLOGY ON 2021-03-25 |
Disclaimer
Note: Legislative history and other information accessed from Congress Legis. Information as of April 20, 2022.